Service Evaluation

The BBI team have extensive experience of strategy, programme and service delivery evaluations. Our approach is that those who deliver and use services should be involved in evaluating what works best and what can be improved. Our methodologies are adapted to the local context, taking account of strategic aims and objectives, the service user journey and quality and outcome measures.

We use both quantitative and qualitative methods and can tailor these to suit the particular programme, for example whether there is a defined issue that requires further understanding through qualitative feedback from stakeholders including service users that can then be used to evaluate quantitative data. We work closely with the client throughout the process, sharing emergent findings and ensuring that the evaluation is providing the right information and feedback to enable adaptation to the programme on an interactive basis.

SERVICE EVALUATION PARTNERS

SERVICE EVALUATION TEAM

NHS ENGLAND
ROYAL HOSPITAL CHELSEA
Dr Jonathan Bashford

Research Programme Director

George Evans-Jones

Senior Programme Manager